Refund policy

At Made Foods we strive to provide our customers with the highest quality meals. Your satisfaction is our top priority.

General Refund Policy

Due to the perishable nature of our products, we do not accept returns or exchanges once the product has left our store or been delivered. However, we are committed to ensuring you receive the best possible service and product. If you encounter any issues with your order, please contact us within 24 hours of receiving your delivery.

Refund Eligibility

You may be eligible for a refund under the following conditions:

  • Damaged or Defective Products: If your pre-packaged meal arrives damaged, spoiled, or in a condition that is not suitable for consumption, please contact us immediately. We may request photographic evidence of the damaged product.
  • Incorrect Orders: If you receive an incorrect order, such as the wrong meal or an incomplete order, we will correct the mistake by either issuing a refund or providing a replacement meal at no additional cost.
  • Missing Deliveries: If your order fails to arrive on the scheduled delivery date due to our fault, we will issue a full refund or reschedule the delivery at no additional cost.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team within 24 hours of receiving your delivery at info@madefoods.com.
  2. Provide your order number and details of the issue.
  3. Our team will review your request and respond within 2 business days.

Refund Method

  • Refunds will be processed to the original payment method used during the purchase.
  • Please allow 5-10 business days for the refund to appear in your account after approval.

Non-Refundable Situations

We do not issue refunds or accept returns for:

  • Products that have been opened or partially consumed.
  • Orders that are not claimed upon delivery.
  • Issues arising from personal taste or preference.

Contact Us

For any questions or concerns regarding our refund policy, please contact us at info@madefoods.com

We appreciate your business and are here to help ensure you have a positive experience with Made Foods!