FAQ

We currently deliver within the Calgary city limits and are happy to drop your order off at either your home or place of work.

It’s easy. Log into your account at madefoods.com and shop our menu. Once you are done adding items to your cart you will be prompted to enter your delivery address, select your delivery date and complete your order online by entering a valid credit card number. Whatever you do though, don’t forget to enter any gate codes/access instructions/suite numbers/ floor numbers in your address so we don’t get locked out. This applies to businesses too. We’d hate to leave you hangry!

We currently offer delivery Monday - Thursday from 3:30 pm - 9:00 pm.

We suggest that you try to be home so that meals don’t sit out too long however we are happy to leave your order on your doorstep if you know you’ll be home soon and able to refrigerate shortly after drop off.

Our delivery costs range depending on your location. It is calculated by the distance between our Calgary head office (where all our meals get made!) and your delivery address. The good news is that if your total order is over $100.00 before tax you will receive free shipping regardless of your location.

There is no minimum spend for delivery but you can enjoy free shipping if your total order comes to at least $100.00 before tax.

We offer pick up services at our head office location as an alternative to delivery.

It’s easy. Just log into your account at madefoods.com and shop our menu. If you don’t have an account with us yet, be sure to create one before ordering. Once you are done adding items to your cart you can choose to either pick up your order in-store or get it delivered to you. Enter a valid credit card to complete your order place and voila, you are done. You will receive an email confirmation with your order details shortly after it is placed.

Because our meals are made fresh in house daily, we require a minimum of 48 hours’ notice for any new orders.

We require a minimum of 48 hours’ notice to cancel any online orders. You will receive a refund back to your original form of payment for your canceled order.

Once your online order is confirmed you cannot make any changes to it. You will have to cancel your order (provided within the 48 hour window)and then input in a new order (provided within the 48 hour window). You will receive a refund back to your original form of payment for your cancelled order.

It is easy peasy! Just place the promo code in the “discount box”  you will see in step 2 (information) of the purchase flow and click “Apply” to apply it to your order.

Just place the gift card code you received by email in the “discount box” displayed in step 2 (information) of the purchase flow and click “Apply” to apply it to your order.

You can purchase an e-card online allowing you to shop our collection. You can also purchase a gift card and send to a friend. Reference our Gift Card section of the website for gifting. Gift cards cannot be used for subscription services.  Click here to shop gift cards.

To check the balance of your e-gift card click here.

To check the balance of a hard copy gift card please email info@madefoods.com, be sure to include the GC number you are referencing.

Unfortunately not at this time.

Gift cards can be used towards the purchasing of Made products. If there is sufficient funds on a gift card delivery and taxes will be covered. Gift cards cannot be used towards subscription services.

Sign up for one of our subscription plans to receive your choice of 4, 9 or 12 meals delivered each week. All meals will be dropped off as one delivery.

We deliver the meals in our subscription plans like our regular meals, Monday-Thursday between 2:30-8:30pm.

Yes, your delivery day of week will default to the same day of week as your first order. To change your delivery day of week login to your subscription account on our website.

At this time, our subscription plans are only available for home delivery.

It depends on which subscription plan you sign up for! Our 4 meals a week plans charge a delivery fee (calculated based on location) whereas our 9 and 12 meals a week plans include free delivery.

You can change your subscription plan type. Please do so within 48 hours of your next scheduled subscription delivery date by visiting your subscription account profile on our website.

You will be notified each week to modify your subscription before your shipping cutoff which is 48 hours from your next delivery date. You can always update it at your own convenience by logging into your subscription profile on our website. 

You may pause your subscription for up to two weeks. If you need to pause it for a longer duration please email info@madefoods.com

You can cancel your subscription, please just give us a one week notice. To cancel your subscription, simply login to your subscription account profile on our website.

Unfortunately, at this time you cannot combine the two as one order due to app integration/ system is set up. You will have to place subscription orders and your regular Made orders separately. We apologize for any inconvenience.

At this time subscription services are not affected by long weekends. If you are going to be away we ask you skip the delivery that week to ensure you are not charged and we do not produce your order. If you have any questions email info@madefoods.com and we will be happy to look into it for you.

We are a local supplied, sourced, and derived company whose focus is on creating wholesome, convenient, and fresh individually packaged ready to eat meals. Stock up and find yourself with that extra spare time we all search for. Order for 3-4 days at a time ensuring fresh and convenient meal solutions whenever hunger calls. Order online for home delivery or find us out in the community at any number of our local partners. Learn more about our various offerings and story here

Our meals are prepared fresh daily in our Calgary kitchen.

We’re trying to make buying our food convenient as possible for you! We’ve listed in a nutshell below but please see our locations page for a complete list of where to find us 

- Order for home delivery or pick up at our head office location

- Various stockiest locations including local grocery stores, markets, and schools

Sure thing. Unlike a lot of other ready to eat meal companies, we do not require you to sign on for a subscription or membership. We know you’ll be back again because our food is pretty tasty ☺

Your card will be charged immediately following your transaction. We accept Visa, Mastercard and American Express.

We want you to be happy as much as we want our food to fuel you to be your best. If you aren’t completely satisfied with your meal, we encourage you to email us at info@madefoods.com so that we can make it right.

Calgary, Alberta

Our food has a shelf life of 4-5 days depending on the item. We’re all about natural, wholesome ingredients so our food has no added preservatives or shelf-life enhancers to preserve them longer. Be sure to look for the best before sticker on your meal’s package.

We don’t recommend freezing them because this takes away from the freshness of our meals, however if you get them home and realize you won’t be able to eat them before the best before date then by all means! And of course, use your judgment as there are some items that can’t be frozen such as our salads and bowls.

Just follow the reheating instructions on the container. Sadly, all microwaves are not created equally so we suggest checking for your desired heat levels before sitting down to eat. Please remove cups inside the meal package prior to heating.

Our meal containers are not oven friendly but if you transfer your meals into an oven safe tray you can use the oven for heating.

Good question! We use lemons and limes as natural preservatives. They help to keep our food fresh and protect it. We suggest removing them before heating but feel free to squeeze the fresh juice across your meal for added flavour.

If you are interested in carrying Made Foods at your retail store, office, café, gym facility or other we’d love to hear from you! We are always on the lookout for new wholesale partners who have a great love for real food and share common values as ours. Learn more about our wholesale program here.

We use organic when possible and local as much as possible. We work very closely with local farmers to ensure all our meals are made with freshest ingredients possible.

You can find out all the nitty gritty about the nutritional content of our meals by reading the individual meal labels or on our website.

We’re proud of our local partners and vendors. Learn more by visiting our local farmers and local partners pages.

Our menu is seasonal. At the change of every season you will see new dishes appear and some disappear. We do have a few staples that we’re able to source year-round in our climate that we keep. If you have a favorite you’d hate to see leave – let us know!

All our meals are made using fresh, seasonal ingredients with no added preservatives or added GMO's. We source GMO free whenever possible

GA = Gluten Aware

V = Vegetarian

VG = Vegan

DA = Dairy Aware

Our facilities are not completely free from Gluten, Dairy, Nuts, etc. Although we go to extreme lengths to not cross contaminate we cannot claim them to be completely free of these common allergens.

We do! You can build your own meal combinations by selecting your protein, starch and veggies. Learn more here

At this time we do not offer custom meal plans.

You betcha. However your order will only be valid for delivery and not in-store pickup.  

We focus on waste prevention and the build up of single use products in landfills. That is why our entrée containers are reusable. You can microwave, enjoy your meal, and then place our entrée containers in the dishwasher to be used again later. Our salad bowls are currently compostable and not reusable. A few of our snack and side containers are also not reusable. Please read the bottom of our containers ensuring proper disposal and recycling occurs. Remove all labels prior to recycling.

We are so passionate about this topic that we’ve dedicated an entire page to it. From sponsoring events, donating, and participating in engagement activities we are all about supporting our local communities. Please click here to learn more

Thanks for thinking of us! Please shoot us an email at info@madefoods.com so that we can learn more about your event/program.